Customized Services

Motivational Speaking

David M. Schreiber is considered to be one of the most respected figures in the customer service and leadership development industry worldwide.  He is internationally renowned as a dynamic, entertaining, innovative and an extremely timely speaker and seminar leader.  All who have experienced David describe his approach as positive, innovative, easily understood, motivational, enjoyable, professional, very informative and second to none.

 In addition, he has hosted a live radio show, has been featured on cable television programs, and is internationally known and respected as a top speaker, columnist and authority on increasing profits through enhanced customer relations and leadership development. 

As author of the newly released book, "The Superior Customer Service Revolution" Mr. Schreiber advocates that in order to have superior profits, companies must have superior service which require superior teams that must be led by superior leaders.

He discusses in an entertaining format the absolute importance of the need for company’s in all industries to have structured employee/customer retention, communication and problem solving strategies.   His futuristic and proactive insight as to how to increase service and profits without increasing costs in an extremely competitive marketplace are a must for all to hear.

David’s energy and experience spans the spectrum of all industries as an extremely effective speaker who is continuously sought after by companies and convention groups worldwide.  He gives the participants timely, practical information that can be brought back the workplace, put into use and produce immediate results.

Service Audit

This service provides valuable feedback towards the needs assessment and analysis of your service operation. From these in-depth observations, you will learn which problem areas can be transformed into opportunities that will take your service commitment to a superior level. Issues relating to customer relations, sales, appearance, signage, cleanliness, uniforms, communication, telephone skills, company image and many other peripherals, but critical areas that contribute to a successful operation are covered as well. There is no better method to assess service strength and weakness than from a customer's perspective - customers' perceptions are their realities.

Needs Assessment and Analysis

This process entails structured individual interviews and in-depth focus groups with all or selected staff members of your company to determine service responsibilities, effectiveness and how each employee views himself within the framework and culture of the organization.

Teamwork, training, internal and external communication to include company culture will be reviewed. The effectiveness and subsequent training needs of the management team relative to meeting and exceeding the needs of their front-line employees and external customers will be assessed as well.  In-place systems and job designs that allow the employee to provide the customer with a superior level of service will be analyzed and concrete recommendations will be presented.

Consulting

According to numerous recent studies, more than 85% of all managers have never been taught to lead, and almost always believe that additional funding is the answer.  The bottom line is that we don’t manage people.  We manage things and we lead people and motivate them to drive themselves to new heights of productivity and quality.  More than 64% of employees say they don't know where their company is headed.  CRG emphasizes that creative leadership, effective training and superior communication often alleviates the need for additional expenditures. David M. Schreiber, CRG president, using over 36 years of experience in service, customer relations and leadership development will bring a wealth of knowledge and proven, practical ideas to your company. He understands the unique challenges that face business, and has worked with thousands of professionals - real people in real situations looking for real solutions.

Ongoing Training

CRG's training programs are based on the belief that a well-trained, motivated and involved team, who understands the magnitude and vital importance of continually improving the quality of service, is crucial to the success of your company. In order to maximize your company's potential, gain the competitive edge, and create a superior experience for your customers, continuous, top-notch on-going training must be a priority and a foundation for any successful employee and customer retention strategy. On-going employee training ensures a superior experience for your customers and increased profits for your business. Interactive team building, management retreats, structured focus groups and company-specific problem-solving programs are customized to your specific needs and solutions. 

One day two managers were talking when one asked the other,  "What if we put forth the time, effort, energy and dollars to properly orient and train our employees and they leave?"  The other manager answered by saying, "What if we don’t put forth the time, effort, energy and dollars to properly orient and train our employees and they stay?"