Program Description
His programs are all meat which will identify many of the service-related elements which should be implemented to achieve a drastic improvement in the customers' perception (which are their realities) of the level of service provided, thereby increasing profits.
He will focus on what managers can do to become leaders, lower employee turnover, increase morale and motivation and create and sustain a team of individuals whose actions, decisions and behaviors all contribute to the betterment of the organization.
Morale, motivation and loyalty cannot be bought but rather are functions of leadership that directly affects profits. There is no such thing as, "It's not my job". Quality selection of employees without quality training on an on-going basis and lack of proactive leadership and communication from the management team will increase employee turnover and decrease teamwork.
David will identify the most consistently found areas for improvement he has found in the companies he has worked with and will teach how to complete the three step solution oriented problem solving process.
Certainly we must take ownership of and solve the problem for the short term. To ensure that these problems do not reoccur, we must examine why they happened in the first place, and how to keep them from ever happening again.
Employee empowerment, the willingness to adapt to change focused on meeting and exceeding the needs, desires and expectations of the customer, and accepting honest failure as only another opportunity to succeed, will be discussed in detail.
David's programs are focused on what leaders can do to create and sustain an ultimate and complete quality culture within their company. When this quality culture has been achieved the company will experience lower employee turnover, increased employee morale and motivation and increased customer loyalty. By following David's prescription for an ultimate quality culture, leaders will be able to boast of a team of individuals in which all employees' contribute to the betterment of their company.
His extensive hands-on knowledge and the positive reputation he has gained worldwide is attested to by the hundreds of organizations and numerous Fortune 500 companies David M. Schreiber has worked with. His programs are high on "news-you-can-use" and solution oriented content. He engages all in attendance and gives them valuable information through an informative and enjoyable format with concrete ideas they can walk away with, bring back to their companies and experience immediate results.
