CRG: The Customer Relations Group

."and furthermore..."

Client Comments Page 2

"I have heard nothing but rave reviews all week! Further, I am confident that you single-handedly raised consciousness and citywide customer service standards dramatically. David, thank you for making great strides in putting true hospitality back into "Southern hospitality."

- Nancy E. Oswald, Owner, Ruth's Chris Steak House

"We had an impressive agenda at our conference, but your presentation was clearly the most effective! Your information on customer service was right on target and presented in such a way that all could relate."

"The entire experience, start to finish, was incredibly useful and has had a significant impact on how our staff sees our Club, their role in serving our Members, and what areas they need to improve on to be the best. Your visit pointed out how important a view from outside can be in both a positive and negative sense. I would like to thank you for you contributions toward that goal."

- Leon B. Crimmins, General Manager, Sawgrass Country Club

"A million thanks for your enthusiastic, informative, engaging, and involving presentation to our Leadership Team. Three days later and I am still hearing from my colleagues about how much they enjoyed your presentation. Your insights, facts, and observations will assist us greatly as we continue to move to a more customer-focused workplace. I eagerly await your return for future speaking engagements at Boston Edison."

- Margaret Sheehan Norton, Manger, Communication Services, Boston Edison

"Your sixteen keys for success are resources that every Training Director should have in their inventory for daily use! Your help set the tone for a most successful CHART Conference. Your energy, enthusiasm, and persona were exactly what our conference needed to give us a " kick-start" in the positive direction. Thanks for being sensitive to our organization's needs."

"Our staff gave yours the highest rating of all the sessions offered during the Spring Training Conference. Your topics and method of presentation motivated us all to do a better job."

- Lynn DuBois, Assistant Director of Housing, Penn State University

"How refreshing working with a true professional in the service area who understands how to motivate managers and employees to be responsive to customers' needs. We have seen a change in attitude throughout the bank."

"Your experiences matched with your easy-but-thorough way of speaking, has helped us see ourselves from a different viewpoint."

"Your subject matter relating to creating a sense of urgency, and meeting and exceeding the needs, desires and expectations of our customers was exactly what we wanted and needed. This one of the finest presentations we have offered to our group."

"Your views on customer service were most insightful and poignant. Having an industry professional like yourself lecturing to our students adds much to our curriculum content."

"Whatever that magic is, bottle it!"