"On behalf of the Volunteer Services department of the Atlanta Committee for the Olympic Games, I wish to take this opportunity to thank you for participating in the design of the 1996 Olympic Games Staff training program. Your contribution helped establish the foundation for what we expect to be " unprecedented " Olympic Games staff training. With your guidance, we were able to produce " prototype " staff training materials for the sporting events that ACOG hosted in preparation for the 1996 Olympic Games."

- Linda Stephenson, Managing Director, Olympic Programs

"My sincere thanks for the contributions you have made to our success here at Tiffany & Co., Atlanta. We all are inspired by your insights and challenge to provide the very best service possible. No matter how often we talk amongst ourselves about providing exceptional customer service, it is always invigorating to hear a different prospective. Your sense of humor and ability to present the customer's point of view makes your presentation really hit its mark! The people in the store are already asking about your next visit."

- J. Thomas Carroll, Vice President, Tiffany Co.

"Thank you for your outstanding performance at the World Conference on Customer Service Management.  After reviewing all of the evaluation forms I am delighted to say you were the second highest rated speaker.  This is particularly outstanding when you consider the number of professional speakers you were up against e.g. Tom Peters and Dr. Stephen Covey.  After this feedback how can we not have you back next year!  Well done!"

-  Ian Parsons, President, Customer Service Management, Inc.

"This year in Australia I believe we have taken customer service to a new level.  This is largely due to the contribution you were able to make during your visit to Australia.  Your insight into the intricacies of Customer Service had the audience enthralled.  Many took the time to approach me and thank me for your being there.  You are a great ambassador for not good but outstanding Customer Service."

-  Joan MacDougal, Regional Director, American Express

"Well the verdict is in, and I'm pleased to report that your presentation on "Customer Service - Sixteen Keys for Success," was the most attended and highest rated presentation of the Holiday Inn Worldwide Worldwide Conference. The feedback we received from franchisees that attended your session was that they most appreciated the fact that they left the presentation with practical steps that they could actually implement to improve service levels at their hotels. Your presentation was both dynamic and substantive. We look forward to working with you again at a future Holiday Inn conference.

- Ron Wolf, CFBE Director, Holiday Inn Worldwide, Franchise Training.

"Thank you for the superb presentation you made to the senior hospitality management class. You were informative, inspirational, entertaining and fun.  It was a WOW experience for all of us and one that we will be talking about for some time.  You are such a tremendous resource for Atlanta.  The entire community should unite under your guidance…"

Debbie Cannon, Ph.D., CHE
Director
School of Hospitality
Robinson School of Business
Georgia State University

"The Restaurant & Catering Association of Australia members were extremely fortunate to benefit from your experience as you spoke to us on Customer Loyalty and the Sixteen Keys for Success…You are a speaker who is truly spell binding in the delivery of his address.  The clarity of the message, delivered with such professional skill, will ensure the principles stated are long remembered and put into everyday practice."

Michael Fischer
National President
Restaurant & Catering Association of Australia

"You certainly did a fantastic job in helping our team see the value in putting the customer first in every aspect of our business. You were a big success with our group and can be assured that I will look to you for additional help to plan and implement future steps in our customer service initiatives."

- Charles E. Louis, President, Coldwell Banker

"I have heard nothing but positive comments about your sessions. You left us with much to think about as well as very specific ways we can improve our customer service."

- Roseann Sieminski, Bursar, Penn State University

"I thank you very much for your inspiring speech to the new team of associates at St Andrews Bay Golf Resort & Spa in Scotland.  From the feedback I have had, you were indeed a highlight.  It would give me great pleasure to invite you back."  

- Henk H. Evers, President &CEO, Chateau Elan Hotels & Resorts

"Your remarks were extremely important and well received as they related to 'being good isn't good enough anymore'."

- Dale P. Corcoran, Branch Manager, IBM

"Your presentation rang true with everyone in the audience. I received nothing but positive comments. One of our store managers likened it to a church prayer meeting, walking away with the conviction that if we did not heed the call, the heart and soul of our company, our customers, would not be saved."

-  Terry Frey, Kroger Food Stores
 

"You presented a very thought-provoking message regarding our service to the public. Your points make good common sense and should be practiced on a daily basis. We would like to explore the possibility of your implementing a 'TQM' type of program for the ACVB."