David Schreiber has authored numerous columns on customer service and is published around the world. Here you will find several recently released articles.

• Excuses VS. Reasons you are just fooling yourself

• Schreiber's Keys for Success contains 10 critical keys for success you should be familiar with that are easy to implement in any organization. You are just fooling yourself ...........................................................................................................................
• Involve Everyone in Everything is an expansion of the 9th key for success in Schreiber's Keys for Success.

• Lip Service or Commitment describes five categories of companies.  Which
  one is yours?
  
• Employee Retention: What's Your Strategy making the assumption you even have one
   
• We Manage Things, We Lead People says Dr. Stephen Covey. Yet how can you be a leader if you haven't defined your purpose?